Mike
In the world of customer service, the blame game can be a perplexing puzzle. Sometimes, the finger is pointed squarely at the company when, in reality, the issue lies closer to home. This post delves into the amusing and often head-scratching situations where user errors morph into complaints aimed at the company, creating a fascinating tapestry of miscommunication and misunderstandings.
Recently, one Lowe’s customer, T.M. Franklin (@americanlink), decided to try to “hold them accountable” for some paint he bought, but then spilled all over the inside of his car while driving.
“Within this last week, the wife and I went to pick up some paint. Four gallons to be exact. I put them [on] the back bench of my truck. I was still in the parking lot and took a right turn into another part of the parking lot at Lowe’s to go to Chick-fil-A.”
“We look in the back seat and this is what it was. I drove the 200 feet back to Lowe’s and asked for the store manager at the customer service desk.”
“They clean my truck and give me another gallon of paint and replace anything they had that was similar to what got paint on and took my information so they can file a claim with their insurance.”
“I got a call from the store manager saying Lowe’s won’t be taking responsibility because it wasn’t on a flat surface and was not secured. Am I wrong for asking for accommodation for the damages?”
https://www.tiktok.com/@americanlink/video/7253652619523067179
Here’s what everyone had to say in the comments:
