In the world of customer service, the blame game can be a perplexing puzzle. Sometimes, the finger is pointed squarely at the company when, in reality, the issue lies closer to home. This post delves into the amusing and often head-scratching situations where user errors morph into complaints aimed at the company, creating a fascinating tapestry of miscommunication and misunderstandings.
Recently, one Lowe’s customer, T.M. Franklin (@americanlink), decided to try to “hold them accountable” for some paint he bought, but then spilled all over the inside of his car while driving.
“Within this last week, the wife and I went to pick up some paint. Four gallons to be exact. I put them [on] the back bench of my truck. I was still in the parking lot and took a right turn into another part of the parking lot at Lowe’s to go to Chick-fil-A.”
“We look in the back seat and this is what it was. I drove the 200 feet back to Lowe’s and asked for the store manager at the customer service desk.”
“They clean my truck and give me another gallon of paint and replace anything they had that was similar to what got paint on and took my information so they can file a claim with their insurance.”
“I got a call from the store manager saying Lowe’s won’t be taking responsibility because it wasn’t on a flat surface and was not secured. Am I wrong for asking for accommodation for the damages?”
@americanlink Within this last week the wife and i went to pick up some paint 4 gal to be exact. I put them in the back bench of my truck. I was still in the parking lot and took a right turn into another part of the parking lot at lowes to go to chick-fil-A and my wofe turns to me and says why does it smell like paint. We look in the back seat and this is what it was. I drove the 200ft back to lowes and asked for the store manager at the customer service desk. She comes out with one of her shift supervisors and they clean my truck and give me another galnof paint and replace anything they had that was similar to what got paint on and took my information so they can file a claim with their insurance. I informed my insurance and got it in immediately to get an inspection of damages. Then 2 days later i got a call from the store manager saying lowes wont be taking responsibility because it wasnt on a flat surface and was not secured. Am i wrong for asking for accommodation for the damages? #lowes #clarksville #tennessee #military #jag #help
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