Dan Wilbur
The customer is always right in matters of taste. People often leave out the second part of the famous retailer’s motto. That retailer was Harry Gordon Selfridge, and he is dead. Don’t know why we’re taking advice on how to run a brick-and-mortar store from a guy who hasn’t run a business in the Second World War. But here we are.
The customer should dictate many things when it comes to customer service. Namely, if they’d like to be left alone, leave them alone. If they’d like a specific product from a top shelf, get it for them. That’s about it. Everything else is up to the discretion of the business.
If the last year has taught me anything, it’s that people seem to think that they have a legal right to do whatever they want inside a Walmart or grocery store. That’s not true.
The customer is not always right, and thankfully, a website collects the worst of the worst examples of customers being flat out wrong. It’s called Not Always Right, and it’s a gem for anyone who’s worked retail.
Don’t be a Karen. Respect the people there to serve you. They want to help!
Here are 100 of the best examples of the worst customers to ever enter a store:
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