Is Capital One the worst bank ever? It sure sounds like it after a customer got ripped off for thousands of dollars, and the bank refuses to refund her money.
Los Angeles-based comedian Nori Reed went off on a tweetstorm about the whole ordeal.
First off, that’s a lot of money. We’re already on her side. Anyway, let’s hear more.
So this seems like a pretty clear-cut case of fraud. A cab driver used her credit card to rack up a bogus charge.
No brainer, right? Paris is expensive, but no cab ride costs THAT much.
Well, not so fast. Because Reed quickly found herself in customer service purgatory, as she tried to get a refund.
This is one of the joys of dealing with big corporations: getting passed around while nobody’s capable of helping you.
We can’t imagine how many hours she spent on hold. Ultimately, she said the bank didn’t (or wouldn’t) believe her. They gave her just one option.
So Reed filed a dispute. And waited. And waited. And waited. Finally, she got a response from the bank. And — surprise — it was bad!
So that’s it? She just has to eat that cost? At the end of the day, Reed said, they didn’t care about her problem. Despite, you know, being her bank.
Sadly this story doesn’t have a happy ending. Reed lost a bunch of money and Capital One won’t help.
Her story went viral, racking up thousands of likes. Reed encouraged people to share the story, tag Capital One, and encouraged people to “please go with another credit card company who may actually try and protect you from fraud.”
Capital One’s customer service team reached out to her on Twitter, asking Reed to DM them and saying “We will be happy to try to guide you in the right direction.”
Reed didn’t sound too optimistic though, in her response. And who could blame her?
Hopefully, they’ll be publicly shamed into fixing the situation. Because right now, Capital One looks like the worst bank in human history.