There are just some things you do not do. One of those is sending a professional message after standard business hours. People are winding down and thinking about, IDK, things that don’t stress them out.
One woman is going viral for tweeting about a customer service exchange she had. Evandra is CEO of EMC Cosmetics and is also an interior architectural designer. Recently, she reached out to someone via text for a carpet quote. And it was past midnight. The person responded with the quote, as well as a very good question: “Who the f*** asks for carpets at 12:15 am?”
This person has a point!
Evandra shared the exchange on Twitter and captioned it with “Loooll??? But what in the name of customer service have I just experienced.”
Loooll??? But what in the name of customer service have I just experienced pic.twitter.com/uFiqgkwwpO
— Evandra (@11EVMC) November 14, 2020
The tweet went viral, receiving 172.1K likes, 11.4K retweets, and a whole lot of commentary on the situation. Many people took the customer service rep’s side.
Y’all customers kill me. Don’t text me at crazy hours. Foh
— Kyser The Coach. (@betterthanlays) November 14, 2020
If it was an email I’d forgive you lmaoo
— Aissatou Bah (@aissatoutb) November 14, 2020
You can’t hit someone up for anything work-related in the middle of the night. When a professional gives you their number, it goes without saying you can only use it during business hours.
— Tayo (@queen_temitayo) November 14, 2020
While others supported Evandra’s right to text about carpet whenever she pleases.
You’re within your right to ask for a quote….. He could have not replied and waited til 9am AND THEN GIVEN you your quote
— Olisa (@Artyolisa) November 14, 2020
She didn’t want the quote at midnight that’s just when she had the time out remembered to message. The person should’ve replied at their own convenience
— MRS FIRE GOD LIU KANG (@lxlafullbuster) November 14, 2020
I say this as a business owner: this is a bad business owner. If a customer is interrupting your free time, you’ve allowed them to do so. Get a third party app and then turn off notifications when you’re off the clock.
— AnitaWrites (@WritesAnita) November 15, 2020
One person just vicariously lived their customer service dreams through this text.
Uncle carpet is what everyone who works in customer service wishes they could tell people pic.twitter.com/5sz1acQUDc
— JR 🇨🇩🇦🇴🇿🇦 (@Tindika_Tia_Cal) November 14, 2020
And a lot pointed out how technology has features that prevent you from being disturbed.
Have boomers never seen this before? pic.twitter.com/USX2UQL2vf
— Chris (@hellfirehendy) November 14, 2020
He needs to learn to put his phone on silent I don’t quite understand how people are justifying his behaviour 🥴
— rogue (@francescaelizax) November 14, 2020
What’s crazy is even if this person couldn’t afford a business phone, they could simply have downloaded one of those phone apps like TextPlus and turned off the notifications when their business day is done
No need to be disgusting
— She Who Must Not Be Named ⚡️ (@o_keilani) November 14, 2020
The debate got so out of hand that Evandra posted a Twitter poll to determine who was in the wrong between her and the carpet customer service representative.
Nah let’s settle this! Who was in the wrong??
— Evandra (@11EVMC) November 14, 2020
Apparently, customer service served with some sass has been gaining in popularity.
Same guy to my friend. Like bitch just get a work phone 😂😂
“Thanks for getting the whole house up”
Has “nice one kids crying” energy pic.twitter.com/4FW4jrrR79
— Tom Higgins (@Tanoodling) November 14, 2020
So, which side do you fall on?
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