30 Stories Told By Customer Service Workers That Are Satisfyingly Passive-Aggressive

If you’ve ever worked in customer service, you probably have a few stories of customers ruining your day. Whether they were attempting to take advantage of your kindness or just being downright rude, customer service isn’t for the faint of heart. Perhaps there have been times when you wished that you could somehow get back at these awful people without losing your job. Needless to say, you aren’t alone.

Having respect for other people, regardless of wealth, race, religion, or sexuality is what makes people good. I mean, the whole purpose of humanity is to work together! Unfortunately, we don’t live in that perfect world just yet. Sometimes, it’s really satisfying to see people get put in their place. Luckily, we’ve got just the thing to scratch that itch.

Photo by Yan Krukau

We’ve compiled 30 stories of customer service workers doing exactly what their instincts told them, and the justice is sweet.


Photo by Tima Miroshnichenko: https://www.pexels.com/photo/people-working-in-the-office-5453811/

“Worked for AppleCare and have flagged customers accts as “do not assist” so they could never get help from Apple again.” –danijoe17


Photo by Manny Becerra

“Gone to the back to look for the shoe size on the clearance shoe I knew we didn’t have for 10mins playing on my phone before my shift ended and then walked past her and leaving while she stood there waiting the whole time.” –tree1993


Photo by Leeloo Thefirst: https://www.pexels.com/photo/hand-holding-a-shopping-bag-5556291/

“I was filling a sample & she asked me “Do you even know what you’re doing?” So I left it half open in her bag so she could see I really didn’t know.” –chlown_


stories customer service workers
Photo by LinkedIn Sales Navigator: https://www.pexels.com/photo/a-woman-wearing-a-pink-top-leaning-on-a-desk-3867823/

“Put them on hold for 15 minutes instead of 2.” –kyledimetri


Photo by Pavel Danilyuk: https://www.pexels.com/photo/smiling-woman-in-black-crew-neck-t-shirt-handing-out-a-box-6612689/

“Ex-Dunkin employee here: decaf, no questions asked. But when the frosting in the donuts was melty, I would put it in the bag upside down” –kaitlynmsprague


“If someone throws their card/money payment at me I throw their card/change back at them when I’m done and throw the pen at them when they need to sign.” –souleske


Photo by cottonbro studio: https://www.pexels.com/photo/a-man-standing-inside-the-warehouse-7019213/

“I worked in a college bookstore and whenever someone was rude I would get them the used copies in the worst condition.” –mairzy.doat


Photo by Mike B: https://www.pexels.com/photo/parking-lot-at-shopping-centre-6584498/

“I work at Walmart in the pickup department. Let’s just say never honk or yell at us or else your order will be the last order we take out.” –alyssasalazar19


Photo by Jep Gambardella: https://www.pexels.com/photo/a-woman-with-curly-hair-7689874/

“I had a customer tell me I have an awful speaking voice and should not be allowed in public so I spoke louder and more nasally.”-chrxmxtica


“So my buddy worked for a pizza place. And he used to tell me that if customers were rude to them, they would do this thing called a “phantom cut”, where they would cut the pizza ever just so that if you try to rip a piece off, you tear the whole pizza to shreds. I’m like, “Oh, that sucks”. One time, my friend was ordering a pizza. And he was very rude to the pizza person. And I was like, “why?” And then when the pizza got to my f*****g house, they “phantom cut” the s**t out of that thing. I tried to take two pieces and I tore the whole f*****g pizza up. So I got a fork and a knife and I went to f*****g work and I was eating that pizza regardless. I looked at my friend and I said, if you were ever rude to another pizza person again, I’m gonna steal your f*****g turtle. I swear to god.” –jordan_the


Photo by Dzenina Lukac: https://www.pexels.com/photo/fried-potatoes-1583884/

“I put unsalted fries in their bag but put a few salted ones on top so they wouldn’t know until it was too late.” –peterparkwe


Photo by Gustavo Fring: https://www.pexels.com/photo/happy-young-woman-with-shopping-bags-taking-selfie-4173116/

“If they are on the phone while I’m checking them out at the register, I purposely make as much noise as possible. My fave: shaking the paper bags.” –jujuleeann


Photo by Valeria Boltneva: https://www.pexels.com/photo/woman-sitting-on-the-salon-chair-while-holding-vodka-glass-and-man-at-her-back-white-spraying-her-hair-696287/

“So many people don’t realize how bad it is to be rude to a receptionist at a hair salon.. sorry Karen, we are booked for the holidays.” –happyfreeauthenticallyme


“I worked at little Ceasars and we were super busy and a woman had ordered a deep dish pizza and had been waiting on it. deep dishes have to go through the top and bottom oven to fully cook and I had just pulled her deep dish out of the bottom and was about to put it through the top when she said “that’s my pizza. I’m done waiting. give it to me” I tried to explain to her that it wasn’t done yet but she kept interrupting me with “give me my pizza” and so I dumped out the doughy mess cut it and gave it.” –andikinns


stories customer service workers
Photo by Karolina Grabowska: https://www.pexels.com/photo/unrecognizable-man-holding-wallet-with-money-4386421/

“When you hold your hand out for their money & they chuck it on the counter, you make sure to put their change right beside their hand on the counter.” –Chloe Pritchard


stories customer service workers

“As they are leaving, I always use the mag lock that I have control of behind the counter to lock the door and I just see them run into the door.” –lauratc23


“Leave a sensor at the very bottom of their bag so LP would have to search it for 5 minutes at the door.” –docmart10


Photo by Yan Krukau: https://www.pexels.com/photo/a-kid-jumping-on-the-bed-5215527/

“They are getting the hotel room right next to the elevator or the room with triplets.” –garlandbrook


stories customer service workers
Photo by Andrea Piacquadio: https://www.pexels.com/photo/angry-woman-is-screaming-3775123/

“This might get me canceled in the vegan community. But here we go. I was working at the movies. I was a cook there. This lady brought back her burger. She said it was cold. I never have a problem, I’ll remake the meal. It’s how she told me her food was cold. She said, “This is what happens when they employ Mexicans”. She proceeds to tell me she has been vegan for over 30 years and to make sure that no animal product touches her food. Oh, I remade the burger. I grilled her black bean burger over some nice bacon grease. And I’ll do it again.” –areallygoodjoke


stories customer service workers
Photo by Polina Tankilevitch: https://www.pexels.com/photo/close-up-shot-of-a-bread-with-butter-4109515/

“Sometimes when they asked for butter I give them cold butter even though I have room temperature butter because I know the cold butter will rip up their bread.” –officialtbw


stories customer service workers
Photo by Esther: https://www.pexels.com/photo/close-up-photo-of-baggage-sign-746500/

“In the 60s my dad worked for Eastern Airlines at DCA. Rude customer story: Ticket sold to NYC. Baggage sent to Bombay, India.” –bethcaldwell09


stories customer service workers
Photo by cottonbro studio: https://www.pexels.com/photo/woman-in-black-blazer-holding-white-paper-4254266/

“A man came in, placed an order, and got snippy with a coworker who misheard him. I looked him in the eye and frowned at him and told him, softly, like I was talking to a child (and he was in his 60s) “I’d appreciate it if you would treat her kindly.” It caught him off guard He ended up fidgeting and shuffling and quietly apologized to both of us and was nice the rest of the visit.” –leavemyselfbehind


“Let me paint you a picture. It’s the opening day of “Avengers End Game” at my movie theater. You can imagine the chaos commencing throughout the entire theater. And people have been waiting there since 5 am, which made zero f*****g sense to me because we had reserved seating. Whatever, I guess it was just the anticipation of everything, that’s fine, I can understand that. There had I guess, been some miscommunication between a guest and a co-worker and his order was 100% wrong. And that order ended up thrown all over me because of how angry the customer was. Now it was towards the end of the day, so I was like, “Okay, I’m not gonna let this get me”, but then he called me an idiot and a fa**ot. I got f*****g angry, of course. So without even like, skipping the second beat I said, “Well, this fa**ot is still alive but Iron Man isn’t”. I didn’t get fired and the customer got kicked out. Ah.” –drewwciferr


“Back in my server days: if a customer was TERRIBLE we’d say table so and so needs attention. All the servers would stop by that table and ask if they needed anything or randomly bring things by asking if they needed it…. THE WHOLE REST OF THEIR MEAL. Go ahead and complain that the staff was extra nice. P.S. there were up to 15 servers on shift.” –gloriastelle


Photo by Quang Nguyen Vinh: https://www.pexels.com/photo/woman-preparing-ice-cream-in-bar-2165933/

“So I worked for Starbucks for about seven years before I finally left. And if someone was really, really rude to me, I would do a very minor thing to make their beverage so much better. Like with a frappuccino, I blend it with cold brew, or other little tips and tricks like to give them a better-tasting drink. Because the next time they go to order their beverage, they’re going to order it the exact same way and they will never get a drink as good as they did that one time. They will not know what was wrong with it. They will not know what the difference was, and they will never be able to have a drink that tastes that good ever again. And that makes me satisfied.”-btriplett_


stories customer service workers
Photo by RODNAE Productions: https://www.pexels.com/photo/a-man-taking-orders-from-women-customers-6173991/

“40 years ago, I was putting myself through school working at the San Gabriel Country Club. One quiet lazy Saturday afternoon I was working in the bar area when a Party of five comes in and seats themselves. The party was hosted by former Los Angeles Rams legend and star of TV’s Father Murphy, Merlin Olsen, who was one of my heroes when I was a kid growing up. That particular day Merlin Olsen was a di**k. He gestured to me and says, “Hey, make yourself useful and take our drink orders”. He says “Start with me. I’ll have a vodka tonic”. So I listened to everyone else give their drink orders, but I’m not writing this down because I can remember this. Merlin’s watching me and he’s a little agitated. When I get done, he looks at me and says “How you going to remember all that? You didn’t write any of that down?”. I said, “Don’t worry about it. I got it”. He looks at me and says “Do you know who I am?”. I said, ‘Yeah, you’re the vodka tonic.'” –lamassagepro


stories customer service workers
Photo by Andrea Piacquadio: https://www.pexels.com/photo/smiling-elegant-female-employee-with-feet-on-table-3791533/

“A cop came into my store with no mask in his uniform. I didn’t notice until he was leaving, so I said, ‘Sir, next time you come in, I need you to put on a mask.’ He looks me dead in the eyes and said, ‘I have a medical condition. What are you gonna do about it?’ I was pissed, so I looked at his badge, and then I later called the police department and told them. Ever since then, every time he comes in, he’s wearing a mask. Every time.” –hellyabananabreaddude


stories customer service workers
Photo by Andrea Piacquadio: https://www.pexels.com/photo/young-female-working-on-cash-register-3801422/

“So I used to work at a grocery store. And if you’ve ever worked at or been to a grocery store, you know that sometimes people pay with EBT. Snap, food stamps, because food costs money and people need help sometimes. Anyway, one such customer is in the store, and she’s paid for her food, she’s gonna go back and you have to bag it yourself. She’s bagging groceries over here. New customers in front of me. She’s paying for her stuff. She hands me her card as she does so she says loud enough for other people to hear her “I’ll be paying with my own money because I have a job”. And I swipe her card. And in what I can only describe as an act of divine justice, the card gets declined. And normally I’m pretty delicate and quiet like, “Hey, your card got declined”, I don’t want to embarrass anybody. But this day, I was loud and proud, ‘Ma’am, your card has been declined.'” –crlstrrs


“Christmas Eve 2017 I am six months pregnant, waddling my fat a** around the store. And I’m trying to help this woman and it turns out we don’t have in stock what she wants and she just starts losing her f*****g s**t, because we’ve ruined her Christmas by not having the item in stock. We’d had it since September., she’d just waited till Christmas Eve to get it, but whatever. She even took digs at my unborn child, like what the f**k? After she left, we realized she’d left behind a bunch of shopping she’d done at other stores. And I could see her she was still just outside the store. I could have watered my fat pregnant a** that she just insulted out to go give her bags back. But I didn’t. Instead, I took them to center management which was closing in five minutes’ time, which means whatever was in those bags, she didn’t get back until Boxing Day. You want to accuse me of ruining Christmas I’ll do it properly, b***h.” –ashy_anne_


stories customer service workers
Photo by William Fortunato : https://www.pexels.com/photo/smiling-distance-employee-in-smart-watch-against-laptop-at-home-6393022/

“So I don’t recall if it was 1998 or 1999, yes, it was a long time ago, but there was an Oscar De La Jolla fight and I was doing tech support at Cox Communications, a local cable company. Someone called in really frantic saying, “Hey, I have a house full of people and all this food that I bought for the fight and it’s not working”. And I was like, “Sure, no problem. Let me go out and get it taken care of”. Did my little thing send a signal to the box. Everything came up. I hear a cheer in the background, “Oh, yeah, it’s on, it’s on it’s on”. So the guy on the phone was like, “Alright, man, it’s on, it’s on. What’s your name?”. When I say “Oh, my name is Javier”. He goes “Oh, thanks a lot, you f*****g spik”. So I immediately turned that fight off, refunded the money and put notes in the account so that nobody would turn the fight back on. I checked the next day and he called multiple times. Absolutely nobody turned that fight on. I win.” –javi_has_beer

What are your thoughts on these stories of malicious compliance?

Do you have any stories from your time in customer service? Let us know!