Customer Service Workers Share The Complaints That Broke Them (21 Tweets)

Most of us have worked in customer service at one time or still do.

And that means most of us have had to deal with an incredibly unpleasant customer.

Whether they complained about something totally ridiculous or insulted you for no reason whatsoever, the old adage “the customer is always right” is not always right. In fact, the customer sometimes breaks your spirit and makes you a bitter, depressed husk of a human being.

Twitter user @keally22 started a now-viral thread about customer service experiences that totally decimated the workers’ spirits.

She then followed with a different story:

@kels/twitter

But, rejoice! There are many of us out there, sharing those customer experiences that broke us. Take comfort in the numbers. 


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Patricia Grisafi

Patricia Grisafi, PhD, is a freelance writer and educator. Her work has appeared in Salon, Vice, Bitch, Bustle, Broadly, The Establishment, and elsewhere. She is passionate about pit bull rescue, cursed objects, and designer sunglasses.