If you’ve ever worked in the customer service industry, you’ll agree that the phrase “the customer is always right” could not be further from the truth. Often times, the customer is so spectacularly wrong, it’s laughable.
So, when one Twitter user asked employees about their worst customer experiences, there were too many to count. But these are just a few of our favorites for your reading pleasure.
Recently, Twitter user Dai Lama asked users about their experiences with rude customers who were spectacularly wrong.
They say "the customer is always right".
Tell me a story of a customer you've encountered that proves this motto spectacularly wrong.
— Dai Lama (@WelshDalaiLama) April 5, 2019
And the responses have convinced me never to work in customer service again…
1. This entitled meat-lover.
I was a butcher and someome rang asking me to break down a whole pig for her. I said ‘Yeah, sure its £30″ then she asked if she could film me doing it on her phone so she wouldnt have to pay in the future. Phone went down pretty quickly
— Mei (@MeirionRoberts2) April 5, 2019
2. This very confused shopper.
A customer complained that when they opened their bbq, the food wasn’t there. When I said the picture was just an indication of what you can cook on it she said she’d 4 more at home in the freezer. pic.twitter.com/vSui3VQODs
— BillyBudd23 (@billybudd23) April 5, 2019
3. This fashionably early couple.
Worked in a hotel for a while. Couple tried to check in, I couldn’t find a record of their booking. Bafflement ensued, and obviously it’s my fault we’ve lost the booking. Then they realised they’d turned up a day early.
— Rhiannon Sandy (@RhiannonSandy) April 5, 2019
4. This person who doesn’t understand the meaning of ‘overdraft’.
I once worked as a banker. A customer railed at me because their debit card wasn’t working.
I investigated, then said,
“Sir, your account is in overdraft.”
He said, “I DIDNT ASK YOU FOR MY ACCOUNT BALANCE, MORON! I WANT TO KNOW WHY MY DAMNED DEBIT CARD WONT WORK!” pic.twitter.com/jZhS5231oR
— LiNCOLN PARK (@linc0lnpark) April 5, 2019
5. This regretful scone enthusiast.
I used to work in a tearoom type cafe. A customer sent a scone back to the kitchen, claiming there was too much cream on the scone. The jam and cream was served seperate. He had put it on himself. 🤦
— Sianiellen (@sianiellen) April 5, 2019
6. This not so high and mighty parent.
Working at Borders there’s a kid going nuts on the bargain books which had noisemakers. After 30 min a woman complains to me about how adults weren’t disciplining their kids correctly. 15 noisy minutes later she decides to confront the kid – which she realized in shock was HERS.
— Zachary Loeser (@ZacharyLoeser) April 5, 2019
7. This unnecessary argument that was later rectified.
Briefly worked in Co-op on till. Customer argued she’d paid with £20, I’d given her change of £10. Next day she came in and apologised – she’d gone home ranting to her husband and he told her he’d swapped the twenty in her purse for a tenner! Really nice of her, she was mortified
— Vicky Griffiths (@vic_griffiths) April 5, 2019
8. This customer who took his anger out on insulation.
Very angry customer returned a hot water cylinder because he had struggled to get the packaging off, and had pierced the side with the chisel he’d used to do so. Great delight taken in telling him it was foam insulation and was supposed to be on it. pic.twitter.com/RWIYVaBQrQ
— J 2the A 2the M,E,S (@crispy_squirrel) April 5, 2019
9. This coffee noob.
Customer: I’d like a cappuccino – no chocolate on top, no foam and no milk.
Me: … so you’d like a black coffee?
Customer: No, I only like cappuccino. I WANT a cappuccino!
Me: *makes a black coffee*
Customer: Perfect! I don’t understand why you had to be so difficult about it 🙈
— Lisa Taylor (@lisa_anne9999) April 5, 2019
10. This client who didn’t know where they were.
Client comes in asking for a specific product. I apologize and let her know we don’t carry that brand. Client flips out,all but calls me stupid. Tells me that she knows EVERY #Ulta carries this product.
We were at #Sephora
— Jessica Grey (@JGrey622) April 6, 2019
11. This determined coleslaw lover.
Customer: I want the coleslaw
Me: we don’t serve coleslaw
Customer: I’ve been coming here for 11 years and you guys always had coleslaw
Me: weve only been open for 9
— F00D (@T00muchF00D) April 5, 2019
12. This superhuman who can smell carbon monoxide.
Got called out because the owner said he could smell carbon monoxide coming from his boiler. Tried to explain. He’s was having none of it.
— Huw Barrett (@Huwbut) April 5, 2019
13. This pizza snob.
Too many to recall but probably my favourite is when I brought someone a calzone and when I put it down in front of them seeing their shocked face at the folded dough in front of them as they said “what’s this I ordered a calzone pizza”
— Anthony C. Beale (@Bealeionaire) April 5, 2019
14. This embarrassing mixup.
Worked in Pizza Hut call centre dealing with complaints. Had a customer scream at me for ten minutes that her local Pizza Hut store didn’t have her order which she placed by phone. The order which, it turns out, she placed with Dominos.
— The Prenna (@The_Prenna) April 5, 2019
15. This odd request.
Once working at a call centre bloke on the phone told me to “read my lips”
— 🏉Rugby Nick🍺🕵️♂️🔍🔫🗡 (@oldrugbygrump62) April 5, 2019
16. All of these very wrong customers.
Had a customer ask if we sell DVDs because she wanted a copy of “Harry Potter and the Chamber Of Commerce”.
Another asked for “The Hounds of Hell” by Kate Bush.
One asked, “Is this record any good?” I replied, “That’s a T shirt sir.”
Pretty much every day in a record shop.
— Rhydd Pugh (@Rhyddian) April 5, 2019
17. This person who clearly skipped math class.
Won’t disclose where I worked but basically a customer asked me how long she had left on her promotion & I said, “28 months so that’s a little over 2 years.”
HER: “No, that’s a little more than ONE year.”
ME: “…there are 12 months in a year.”
HER: “No there aren’t.”
— No. (@leonsabraso) April 5, 2019
18. These colorblind microwave purchasers.
SO MANY but once a couple returned a brand new microwave they just got & started being pissy cuz it was “blue” & they didn’t order a blue microwave. Proceeded to open it in front of them, peel off the plastic cover protecting the whole thing & slid back their silver microwave 🙃
— Olivera (@OhOlivera) April 5, 2019
19. This ~very~ sober individual.
When I was doorman I had many a conversation that went like this:
Me: "Sorry fella, not tonight"
Me: "Because you're too drunk mate. Sorry"
Fella: "That's bullsh-" (proceeds to fall over). https://t.co/9ZuilhLkLc
— Defence With A 'C' (@defencewithac) April 5, 2019
More shitty customer stories:
- 22 Customers From Hell Who Deserve To Be Sentenced To A Lifetime In The Service Industry
- 25 Food Service Horror Stories That Prove The Customer Is Never Right
- 21 Of The Pettiest Things Employees Have Ever Done To Rude Customers