32 Ridiculous Things Customer Service Workers Have Had To Explain To Adults

You got to give it up for customer service workers because most customers are the WORST.

It takes a lot of patience and an extremely long fuse to spend 40 hours a week serving people who think they deserve more than the next customer. Sometimes even seemingly competent human adults have trouble grasping the most basic concepts.

Redditor TvFanaticcx wanted to know:

“People who work in customer service, what is the one thing you never thought you’d have to explain to an adult?”

And the stories will make you wonder how some of these people made it to adulthood. 

These are the 32 most ridiculous things customer service workers have had to explain to their adult customers.


“You need to take the suppositories out of their foil packaging before you use them. He complained that they didn’t work and were uncomfortable. I bet they were.” –EmptyPomoc


“My first job at 16 was Party City. One day, I’m blowing up balloons at the balloon counter and a lady comes up to buy some latex balloons. I ask if she wants us to fill them and she said no, she’d do it at home. Making small talk, I said oh, you must have one of the party time helium tanks at home.

“No, I blow them up with my mouth. You just put the string on them and they float!”

I do the multiple blinks, trying to work out in my head what she’s just said. She fully believed she could blow up the balloons with her mouth and the magic was attaching a string. I tried to give this woman an impromptu chemistry lesson. She insisted. I still think about that magic woman to this day.” –LadyBearJenna


“The library does not stock every book in existence.” –Okorela


“Years ago I worked in student housing at a university and had to explain to a father, for well over an hour, that I could not make sure that his daughter was in her room by 8 PM and ensure that she never spoke to boys.” –kor_hookmaster


“A dialogue I actually had to have with a grown-ass adult:

Him, pointing at the price tag on a shirt: “Excuse me, what do these numbers represent?”

Me: “The numbers right after the dollar sign?”

Him: “Yes.”

Me: “That’s the price of the shirt.”

Him: “Oh, I see! Thank you!”

At least he was friendly.” –elevenfish


“That if you order ice cream for 4 people on a hot summer day, but the 4 people are still like 30 minutes away, said ice cream is going to melt before the 4 people get there. And no, that is not my fault.” –mandaman1608


“You’re not more important than any other customer, which is why we sold (whatever you’re looking for) to people who came in here before you.”

People really show how narcissistic they are; they’re offended by the world not revolving around them. You genuinely get people who can’t believe a store didn’t refuse to sell items to other people, on the off chance that the main character comes in and wants one.

Also “It’s sold out because you waited until 2 days before a holiday and other people came in a week ago.” –Delica


“Hello, I made an online order and I see that you’ve charged me “X amount” for shipping cost twice.
Hmm, that’s weird, let me check…No, I see that it’s the right amount sir.
You are wrong, I’ve made 2 orders and I’ve already paid the shipping cost for the 1st one, I shouldn’t have to pay twice.
Oh, I see! You’ve made 2 orders, sure, we can make it one package and only charge you once for the shipping, but can you tell me the order numbers for your orders, because the system shows me that you’ve only placed one today.
Yeah, the second one was not placed today…
…When was it placed sir?
I don’t know, like 3-4 months ago, but still, I’ve PAID for the shipping cost before, why would I have to pay AGAIN?


“Hello, I’ve placed an order, paid with Paypal but you still haven’t sent my items.
Sir, you’ve chosen to pay with Paypal but didn’t actually complete the transaction, we didn’t get any money.
But…I’ve chosen to pay with Paypal. What do you mean? It’s there, “Paypal”.
Yes, you actually have to complete the transaction, we didn’t get any money.
Then what’s the point of having Paypal if I have to pay with my own money??? It’s there, “payment from Paypal”! Ask THEM.” –Baator


“That we sell stuff for a higher price than we buy it in for. They were genuinely angry that we didn’t buy their crap for the same price we sold it at.” –Redwood_soft_boy


“If you wish to return an item you must present the item and your receipt. I cannot process a refund if you have neither.
No, we do not sell asbestos. No, I cannot order some in for you.
When water boils it does indeed produce “bubbles”. If the water is bubbling once it reaches temperature your kettle is in fact working properly.
Zip ties are not simply ‘disposable handcuffs’. They can be used for other purposes and it should not be concerning nor surprising that a hardware store sells them.” –CrashCoplee