Aimeé
Customers at restaurants are often ridiculously entitled, but the pandemic really ratcheted up people tension levels a couple of notches. A Welsh restaurant called the Gatehouse Steakhouse in Dolgellau is struggling to keep up with demand under the promotional “Eat Out to Help Out” campaign, according to The Sun, as people flock back to eat with uncovered faces everywhere.
One person got pretty pissed about the delay in being seated and started messaging the owner. They didn’t like the response.
The back and forth was posted by the restaurant to their Facebook page, and it starts with the customer saying, “Hi I was booked in your restaurant last night at 6:30 and we had to wait 12 minutes to be seated, we were stud in a line outside do you this is okay? I’m not f—king happy about this.”
Oh no, the irrationally angry person isn’t happy. It’s pretty shocking to me that someone would curse out a stranger over a 12-minute wait that didn’t involve a medical emergency, but here we are.
The owner initially responds politely, but it soon becomes clear that the complainer doesn’t want an apology. They want free stuff, of course.
The customer even says the food was great and service was good but they were they on holiday and claim they paid the “staffs wages” and called the apology a “piss-take.”
The owner apologizes again about the wait but then says it’s a “saving grace” that they waited in a beautiful part of the world and enjoyed the food and service.
“Enjoy the rest of your stay in Wales,” they conclude.
The customer gets even angrier and threatens to report them to TripAdvisor if they don’t fork over money…
The owner points out that this person did not pay anyone’s wages with their single meal, and they can’t chase people off their tables just to turn them over. To that, the person calls them a “cheeky c-word.”
Then threatens to slap them.
The owner tells the person that they know where to find them—at the Gatehouse Steakhouse in beautiful Wales. What I wouldn’t give to be only a 12-minute wait from a meal there.
