Woman Complaining About Costco’s Mask Policy Gets Trolled By Someone Posing As Costco

Starting May 4th, wholesale chain Costco rolled out a new policy requiring shoppers to wear masks, as a preventative measure against COVID-19, Business Insider reports. There’s no vaccine, no cure, and over 70,000 people have died. Face masks seem like the bare minimum.

But a lot of Costco shoppers disagree because they think that getting a virus that puts them on a ventilator is their right as an American, as is spreading that same virus to other people.

On the company’s website, Costco CEO Craig Jelinek shared a message to the people who have a problem with personal safety:

“We know some members may find this inconvenient or objectionable, but under the circumstances we believe the added safety is worth any inconvenience,” Jelinek wrote. “This is not simply a matter of personal choice; a face covering protects not just the wearer, but others too.”

A very measured response in the face of rabid ignorance. That might be why this Facebook exchange circulating on Reddit is so funny.

The screenshot shared by MisterT12 shows a comment on a Costco page (or possibly a fake Costco page), that reads, “I will not shop at Costco until you remove your mandatory mask rule!” She even fancies it up with a lovely leaf pattern.

costco mask troll, costco fake customer service, costco mask prank comment

Below Sharon’s comment, someone using the name “Costco Wholesale” responded to her worries, commenting, “Thank you for taking such a brave stand, Sharon. We look forward to the documentary they will make about you someday.”

Posing as a brand or celebrity and responding to people online is an old trick. It also still absolutely works because the kind of people who refuse to wear masks to protect themselves and others might also be the most gullible and media illiterate people alive.

A guy named Jack responded to the catfish, certain it was really Costco. “Wow! Not a very professional response Costco! Looks like I will be getting a membership refund myself! IT SHOULD BE A CHOICE!” he writes.

“We’ve chosen not to refund you,” Costco Wholesale told him.

Do pranks like this resolve anything? No, but they are briefly amusing. And if you do need some good news, a much larger number of people seem to support Costco’s decision:


And remember: check that a company is verified before believing anything they say on social media.

More customer service trolls: